Frequently Asked Questions

frequently asked questions

Our pricing is very transparent. Based on the size of your home, office and the type of cleaning service you require. We will take as much time as we need to provide the best cleaning experience.

You can book a cleaning appointment by calling us directly, filling out a form on our website. We offer flexible scheduling to accommodate your needs.

No, our professional cleaning team comes fully equipped with all the necessary supplies and equipment. However, if you have specific products you prefer us to use, simply have them available for our team and let us know.

Yes, accidents can happen, and our sessions are insured. In case of an event please reach out to us immediately and we will act on it.

The duration of a cleaning session depends on the size of your home and the type of cleaning service. A standard cleaning session typically takes between 2-4 hours.

We recognize that your schedule may change unexpectedly. To accommodate these changes, we offer the flexibility to cancel or reschedule your cleaning appointment without any penalty, provided you give us at least 48 hours’ notice. If a cancellation is made within 48 hours of the scheduled cleaning time, we are happy to reschedule the appointment for a more convenient time. However, please be aware that we do not offer refunds for cancellations made less than 48 hours before the scheduled service.

Your satisfaction is our top priority. If you are not completely satisfied with our cleaning services, please contact us within 24 hours, and we will make it right at no extra cost.

Are you ready to experience the transformative power of a clean and organized space? Contact Veloura Cleaning today to schedule a cleaning service that will exceed your expectations. Let our team of professionals take care of your cleaning needs, so you can enjoy the benefits of a pristine environment. We’re here to serve you and make your life cleaner, healthier, and more enjoyable.

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